Shipping policy

FlipDex TCG — Shipping Policy

Contact: info@flipdextcg.com

This Shipping Policy explains how FlipDex TCG (“FlipDex”, “we”, “us”) processes, ships, and delivers orders.

1) Order processing time

Processing time: Orders are typically processed within 1–3 business days after payment is confirmed (excluding weekends and Maltese public holidays).
Peak periods: During product launches, promotions, holidays, or high order volume, processing may take longer. We will always aim to dispatch as quickly as possible.

Important: Processing time is separate from shipping/transit time.

2) Shipping destinations

We ship from Malta to:

Malta & Gozo
EU/EEA
Selected international destinations (where available at checkout)

If your country is not available at checkout, contact us at info@flipdextcg.com.

3) Shipping methods, tracking & delivery estimates

Shipping options and prices are shown at checkout. Where available, we offer:

Tracked shipping (recommended)
Standard/untracked shipping (if available for your destination)

Estimated delivery times are shown at checkout and/or in your order confirmation. All delivery times are estimates only and are not guaranteed.

Tracking

If you choose a tracked service, tracking details will be provided once your parcel is dispatched.
Tracking updates are controlled by the carrier and may take 24–72 hours to appear or update.

4) Address accuracy & failed delivery (strong protection)

You are responsible for ensuring your shipping address is complete and correct at checkout.

If a parcel is:

returned to us due to an incorrect/incomplete address,
refused by the recipient,
not collected from a pickup point in time,
or delivery fails due to no access/no safe location,

then:

re-shipping costs are the customer’s responsibility, and
any refund (if applicable) may be reduced by shipping/handling costs incurred, to the extent permitted by law.

5) Customs, duties & import taxes (non-EU / some territories)

For shipments outside the EU (and in some special territories), customs duties, import taxes, and handling fees may be charged by your local authorities or carrier. These charges are the customer’s responsibility unless we explicitly state otherwise.

Customs processing can cause delays beyond our control.

6) Delivery delays & carrier issues

We are not responsible for delays caused by:

shipping carriers,
customs processing,
strikes, weather, peak season congestion,
or events outside our control.

Once an order has been handed over to the carrier, delivery is managed by the carrier.

7) Lost, missing or “delivered but not received” parcels

7.1 Tracked shipments

If tracking shows Delivered but you did not receive the parcel, you must:

check with household members/neighbours/building reception, and
check for any “safe place” delivery method used by the carrier, and
contact the carrier directly where required, and
email us within 48 hours of the delivery scan at info@flipdextcg.com.

We will assist with the carrier investigation, but we may require:

your written confirmation of non-receipt, and
any documentation requested by the carrier.

If the carrier confirms the parcel is lost in transit, we will resolve the issue fairly (replacement if available or refund, depending on circumstances and legal requirements).

7.2 Untracked shipments (if offered)

If you choose an untracked service, you acknowledge the higher risk and limited investigation options. FlipDex cannot guarantee recovery once dispatched. Any resolution is at our discretion and subject to applicable law.

8) Damaged parcels & transit damage claims (tight evidence rules)

Please inspect your order upon delivery.

If your item arrives damaged:

contact us within 48 hours of delivery at info@flipdextcg.com
include:
- photos of the outer packaging (all sides),
- the shipping label,
- inner packaging,
- clear photos/video of the damage to the item(s).

We may not be able to approve a claim without sufficient evidence, as carriers typically require proof for transit damage claims.

9) Packaging standards (collectibles-grade)

We pack collectibles carefully to protect condition, using protective sleeves/toploaders/team bags and reinforced mailers/boxes as appropriate. However, minor packaging impressions/scuffs from shipping may occur and do not automatically indicate item damage.

10) Combined shipping (optional)

Where possible, multiple items in the same order may be shipped together. If items ship separately, we will notify you and provide tracking details where available.