Refund policy

Contact: info@flipdextcg.com
Return address (if authorized): [Yacht Marina Apartments, Blk 3, Fl 1, Triq Ix xatt, Pieta, PTA 9043, Malta]
Company: FlipDex TCG (“FlipDex”, “we”, “us”)

This policy applies to purchases made at FlipDex TCG. It explains when we accept returns, how refunds work, and what evidence is required for any order issue.

Collectibles Notice: Trading cards are collectible items. Condition is inherently subjective. Your purchase decision must be based on the listing description + photos. If what you receive matches the listing, the item is considered supplied as agreed.

1) The listing is the contract (condition, photos, and expectations)

1.1 What defines the product you purchased

The following form part of the item’s description and define what you are buying:

  • the card name, set, number, rarity, language, and version/printing

  • the stated condition (e.g., NM/LP/MP/HP/Damaged or equivalent)

  • any notes (scratches, whitening, dents, creases, print lines, centering, etc.)

  • the photos/scans shown (front/back and close-ups where provided)

If the card matches the above, it is considered as described.

1.2 Vintage cards & binder/master-set expectations

For vintage/older-era cards, and for any listing marked LP/MP/HP/Damaged or showing wear in photos/notes, you acknowledge that:

  • these cards are primarily intended for collecting, binder use, and completing master sets, and

  • they may be unsuitable for professional grading due to disclosed or visible wear and typical print/age variance.

We do not accept “I expected a higher grade” or “I wanted it for grading” as a reason for a refund if the condition/wear was disclosed or visible.

1.3 Device and print variation

Color tone, holo pattern appearance, and minor finish differences can vary by printing and by device display. These do not constitute a defect.

2) Low-value items — Final sale threshold (major operational protection)

2.1 FlipDex store policy (discretionary / goodwill returns)

All single items priced under €30.00 are final sale under our store policy (price per item, excluding shipping, taxes, and discounts). We do not offer discretionary returns or refunds for such items because handling, packaging, administration, and shipping costs are disproportionate to the item value.

2.2 Important legal note (EU/EEA consumers)

This store policy does not remove any non-waivable statutory rights, including the EU/EEA right of withdrawal (cooling-off) where applicable (see Section 5). If statutory rights apply to your order, they override any conflicting store policy.

3) When we do accept a return (limited scenarios)

A return, replacement, or refund may be approved only if one of the following applies:

3.1 Wrong item / missing item

You received the wrong product, or an item is missing from the shipment.

3.2 Transit damage

Your item was damaged in shipping (see Section 6 for evidence requirements and timelines).

3.3 Materially not as described

The item differs materially from the listing (e.g., wrong language/version, entirely different card).

Not considered “not as described”:

  • buyer disappointment with condition where wear was shown/described

  • subjective grading opinions

  • minor wear consistent with the stated condition

  • issues visible in photos or disclosed in notes

4) Items not eligible for return (maximum protection)

Unless required by law, we do not accept returns for:

  • single items under €30.00 (store policy, Section 2)

  • sale/clearance items and promotional discounted items (unless wrong/damaged/not as described)

  • gift cards and store credit

  • sealed products (booster boxes, ETBs, tins, blisters, etc.) if the seal is opened, broken, or tampered with

  • custom/special orders sourced specifically at your request

  • any item returned without approval and a Return Authorization (RA)

5) EU/EEA “cooling-off” right (withdrawal)

If you are purchasing as a consumer and your order is shipped into the EU/EEA, you may have a 14-day right of withdrawal for distance (online) sales, starting from the day you receive the goods, subject to legal exceptions.

5.1 How to exercise withdrawal

To withdraw, email info@flipdextcg.com within 14 days of delivery stating:

  • order number

  • item(s) you wish to withdraw from

  • clear statement that you are exercising your right of withdrawal

You must then return the item(s) within the legally required timeframe.

5.2 Return shipping costs for withdrawal

For withdrawals, you are responsible for the direct cost of returning the goods.

5.3 Condition of returned goods (withdrawal)

You may handle goods only as necessary to inspect them. If the item is returned with additional wear/damage or reduced value beyond necessary inspection, we may apply a deduction from the refund to reflect the loss in value, as permitted by law.

Practical reality for collectibles: once a trading card has been handled, removed from protective packaging, bent, scratched, or exposed to risk, its market value can diminish.

6) Claims process for wrong/damaged/not-as-described (strict and evidence-based)

6.1 Deadlines (hard requirement)

You must contact us within:

  • 48 hours of delivery for wrong item, missing item, or damage; or

  • the next business day if the delivery occurs on a weekend/public holiday.

Claims submitted after these timelines may be rejected, except where prohibited by law.

6.2 Required evidence (no evidence = no claim)

Email info@flipdextcg.com with:

  1. order number

  2. item(s) affected

  3. description of the issue

  4. clear photos and/or video showing:

    • the outer shipping box/envelope (all sides)

    • the shipping label

    • the inner packaging

    • the item front/back close-ups

We may refuse claims where packaging and item evidence is incomplete, as we must be able to verify whether the issue occurred before shipment or in transit.

7) Return authorization (RA) — no returns without approval

If a return is approved, we will provide a Return Authorization (RA) and instructions.
Items sent back without an RA will not be accepted and may be returned to sender at the customer’s cost.

8) Condition of returns (strict)

Approved returns must be sent back:

  • in the same condition as received

  • with no additional wear, damage, bends, stains, odors, or markings

  • with original protective packaging included

If an item is returned in worse condition than sent, we may refuse the return or reduce the refund to reflect diminished value (where legally permitted).

9) Refunds

9.1 Inspection

Once we receive and inspect the return, we will notify you of approval or rejection.

9.2 Method and timing

Approved refunds are issued to the original payment method (unless impossible).
Processing times vary by payment provider and bank.

9.3 What is refunded

  • For wrong item / materially not as described / verified transit damage, we will resolve fairly (refund and/or replacement where available) in line with applicable law.

  • For withdrawal, refunds follow statutory rules (including any lawful deductions for diminished value and return shipping responsibility).

10) Exchanges

We generally do not offer direct exchanges for singles. The quickest method is:

  1. return (if eligible and authorized), then

  2. place a new order.

11) Shipping, delivery, and address accuracy (extra protection that reduces disputes)

11.1 Address entered at checkout

You are responsible for ensuring your shipping address is correct. If an order is returned to us due to an incorrect/incomplete address or failed delivery attempts:

  • re-shipping costs are the customer’s responsibility, and

  • refunds (if any) may be reduced by any incurred shipping/handling costs, where legally permitted.

11.2 Customs, duties, and import taxes

For international orders, customs duties, VAT, and import charges are the customer’s responsibility unless explicitly stated otherwise.

12) Fraud, abuse, and chargeback protection

We reserve the right to refuse service, cancel orders, or restrict accounts where we identify abuse patterns, including (without limitation):

  • repeated disputes based on subjective grading expectations

  • item switching/returns fraud

  • false “not received” claims

  • abusive chargebacks

We may keep shipment records, packaging photos, weights, and proof of posting to protect against fraud.

13) Business customers

If you are purchasing as a business (B2B), consumer withdrawal rights may not apply. Returns/refunds are assessed under this policy and any applicable mandatory laws.

14) Statutory rights

Nothing in this policy limits your statutory consumer rights under Maltese and EU law. If any part of this policy conflicts with mandatory law, the mandatory law prevails.

- Thank you for choosing FlipDex TCG!